INDUSTRY

Every Shipment.
Every Update.
Automated.

AI agents that handle shipment tracking, driver communication, customer notifications, and exception handling — so your operations team focuses on moving freight, not answering tracking calls. Logistics companies using our automation see 89% fewer tracking-related calls and 45% faster exception resolution.

Operations Dashboard
Active Shipments247

5

Exceptions Today

94%

On-Time Rate

Exception Alert

Route 47 — Weather delay, auto-rescheduling

Workflows

Automation for the Entire Delivery Lifecycle

From first pickup to final delivery, our AI agents handle the communication and coordination that keeps your operations running smoothly.

Shipment Tracking

Proactive AI-powered tracking updates sent to customers at every key milestone

Driver Communication

Automated routing of driver updates, delay notifications, and dispatch instructions

Client Notifications

Delivery window confirmations, ETA updates, and proof-of-delivery alerts

Exception Handling

AI-powered first-response for delivery exceptions — weather delays, address issues, failed attempts

Customer Support

AI responses to tracking inquiries, rescheduling requests, and delivery complaints 24/7

Delivery Confirmation

Automated proof-of-delivery collection and customer satisfaction follow-up

Results

Operational Improvements Within 60 Days

89%

Reduction in tracking calls

45%

Faster exception resolution

4.1×

More on-time deliveries

67%

Improvement in NPS

FAQ

Common Questions

We integrate with major TMS platforms including ShipBob, Flexport, project44, FourKites, and generic EDI/API connections. We also support direct carrier API integrations for FedEx, UPS, USPS, and regional carriers.
When an exception occurs, the AI immediately categorizes it (weather delay, wrong address, failed delivery attempt), pulls relevant context, and initiates the appropriate workflow — rescheduling, driver re-routing, or customer re-notification — without human intervention for standard cases.
Yes. Our infrastructure scales automatically for volume spikes. We've handled peak seasons with 8× normal shipment volumes. AI agents maintain response quality even during extreme peaks because they don't get overwhelmed.
Our shipment tracking follows the full journey — from pickup through each transfer point to final delivery. Customers receive updates at each handoff, and your team gets alerts when a leg is delayed so you can proactively manage downstream impacts.

How Many Tracking Calls Is Your Team Handling?

Book a free logistics automation assessment and see exactly where AI can reduce customer calls and speed up exception handling.