Workflows
The Complete Delivery Lifecycle.
From first pickup to final delivery, our AI agents handle the communication and coordination that keeps operations running.
Shipment Tracking
Proactive AI-powered tracking updates sent to customers at every key milestone
Driver Communication
Automated routing of driver updates, delay notifications, and dispatch instructions
Client Notifications
Delivery window confirmations, ETA updates, and proof-of-delivery alerts
Exception Handling
AI-powered first-response for delivery exceptions — weather delays, address issues, failed attempts
Customer Support
AI responses to tracking inquiries, rescheduling requests, and delivery complaints 24/7
Delivery Confirmation
Automated proof-of-delivery collection and customer satisfaction follow-up
Impact
Proven Performance
89%
Reduction in tracking calls
45%
Faster exception resolution
4.1×
More on-time deliveries
67%
Improvement in NPS
FAQ
Common Questions
We integrate with major TMS platforms including ShipBob, Flexport, project44, FourKites, and generic EDI/API connections. We also support direct carrier API integrations for FedEx, UPS, USPS, and regional carriers.
When an exception occurs, the AI immediately categorizes it (weather delay, wrong address, failed delivery attempt), pulls relevant context, and initiates the appropriate workflow — rescheduling, driver re-routing, or customer re-notification — without human intervention for standard cases.
Yes. Our infrastructure scales automatically for volume spikes. We've handled peak seasons with 8× normal shipment volumes. AI agents maintain response quality even during extreme peaks because they don't get overwhelmed.
Our shipment tracking follows the full journey — from pickup through each transfer point to final delivery. Customers receive updates at each handoff, and your team gets alerts when a leg is delayed so you can proactively manage downstream impacts.