HealthFirst Medical Clinic · Surrey, BC
91% Reduction in No-Show Rates
AI appointment reminders and patient follow-up automation dramatically reduced missed appointments and improved operational efficiency.
91%
No-Show Reduction
40hrs
Admin Saved/Week
88%
Patient Satisfaction
HealthFirst was losing $180,000 annually to no-shows. Their front desk spent 6+ hours daily on reminder calls, yet patients still forgot appointments. Follow-up after procedures was inconsistent.
We built an AI-powered patient engagement system with automated multi-channel reminders (SMS, email, voice), intelligent rescheduling, and post-visit follow-up workflows that triggered automatically from the practice management system.
No-show rates dropped 91% in the first three months. Front desk staff recovered 40+ hours per week previously spent on reminder calls. Patient satisfaction scores rose to 88% as communication improved.
“Our no-show rate was destroying our schedule efficiency. Netwit's AI handles all the reminders and follow-ups now — our team focuses on patient care, not phone tag.”
Dr. Amara Okonkwo
Medical Director, HealthFirst Medical Clinic