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Industry: Hospitality

Every Guest.
Every Stay.

AI agents that handle booking management, guest communication, and upselling — so your front desk focuses on in-person hospitality.

Guest Experience
Occupancy Tonight87%

23

Upsells Sent

4.8

Avg Rating

Active Alert

Room 312 — Early check-in request · Approved

Workflows

The Complete Guest Lifecycle.

From booking to checkout, our AI agents handle every digital guest interaction so your staff can focus on in-person hospitality.

Booking Management

AI-powered reservation handling, modification requests, and cancellation processing 24/7

Guest Communication

Pre-arrival information, check-in guidance, and concierge-style inquiries handled by AI

Review Requests

Post-stay review requests timed for maximum response — managing your online reputation

Upsell Campaigns

AI-driven upsell offers for room upgrades, dining, spa services, and early check-in

Amenity Alerts

Notifications for pool hours, gym availability, restaurant specials, and events

Loyalty Engagement

Automated loyalty program communications, point balance updates, and reward reminders

Impact

Proven Performance

38%

Increase in direct bookings

2.4×

More upsell conversions

52%

Improvement in review scores

67%

Reduction in front desk calls

FAQ

Common Questions

We integrate with major PMS platforms including Opera, Cloudbeds, Mews, RoomRaccoon, and generic PMS webhooks. Our integration handles reservations, guest profiles, room status, and billing data in real-time.
The AI identifies complaint patterns (noise, cleanliness, service delays) and initiates appropriate responses — room service re-delivery, amenity credits, or escalation to management. All complaint handling is logged for management review and service recovery tracking.
Yes. The AI communicates in the guest's preferred language based on booking data or detected language. We support 40+ languages with natural, contextually appropriate responses for hospitality settings.
Guest data is encrypted and handled in compliance with PCI DSS for payment data. We do not store sensitive financial information beyond what's needed for the automation. Our systems are designed to minimize data retention while maximizing guest experience.

Enhance Your Guest Service.

Book a free hospitality automation assessment and see exactly where AI can reduce operational burden and improve guest satisfaction scores.